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Customer Reviews

Excellent
Hero Services Ltd
4.9
Based on 173 reviews
Fantastic service from Tim & Marshall, they helped us move from a 3 bed to a 4 bed 10 minutes away.
They made the moving day as stress free as possible and made us feel so at easy. Cannot recommend them enough. THANK YOU!!
Response from the owner:Hi Chloe, Thank you for the 5 star review, we're glad to hear we could help you with your home removal. As a home moving company, we always try to make moving day as stress-free as it can be, so to hear your kind words means a lot. We'll also be happy to pass your kind feedback onto Tim and Marshall, which I'm sure they'll really appreciate. Thank you once again.
Turned up on time. Fast efficient service and dealt with issues very well. Would highly recommend. Very pleasant friendly removal men.
Response from the owner:Hi Dianne, Thank you for the 5 star review, we really appreciate it. We're glad to hear that we could be of help with your home removal. We always aim to provide an efficient and friendly service with every house move we do, so it's nice to hear your kind words.
Had father and son (sorry I forgot their names) move us on a very hot day, nothing was too much trouble for them ,they are a credit to the company, made the move totally stress free,thankyou you too you are AMAZING. Dorrinda and Rob
Response from the owner:Hi Dorrinda, Thank you for leaving us such a kind 5 star review, we're really glad to hear you were happy with the home removal service carried out by our team. We will happily pass your kind words onto Tim and Marshall, which I'm sure they'll appreciate. Thank you once again and we're glad we could be of help!
Worth every single cent.
I had packed "suboptimally", and they were able to move those awkward to carry boxes and bags down 4 flights of stairs!!
Very nice and friendly lads!!
Got a whole 1 bed flat's worth of moving done under 2hrs!!

Thanks a lot hero services!
Response from the owner:Hi Adam, Thank you for leaving us a 5 star review, we really appreciate it. We're glad to hear that we could help you with your flat removal. We always try our upmost in every job we do to not only have that personal touch, but to provide an efficient and smooth experience as well, so to hear your kind words means a lot.
Excellent friendly service at a very good price. Recommend by a friend and now I wouldn’t hesitate to recommend on! 5*
Response from the owner:Thank you for the 5 star review and for using us, Ross. We're happy to hear you had a good experience with our man and van service. With every house move we do, we always strive to be as friendly as we possibly can, so to hear your kind words means a lot.
These guys helped me move my collection of pinball machines and did a great job, despite their size and weight. I couldn't have been happier, an excellent company to deal with.
Response from the owner:Thank you for leaving us a 5 star review, Mark. We're glad we could help you with your home removal. With our man and van service, we always aim to get the job done no matter what, so it's nice to hear your kind words.
Moved today. These guys were great. They arrived on time at 9am in two vans, shifted a 5 bed/3 storey house in 3-4 hours, and unloaded 4 miles away into the new house. Nothing was too much trouble, they were happy to put everything wherever we asked and made the whole process smooth and enjoyable. They took care of our stuff and were professional and trustworthy. A good outfit at a decent price. A huge thank you. We are more than happy to recommend you to others.
Response from the owner:Hi Jonathan, Thank you for taking the time to leave us a 5 star review, we really appreciate it. Our priority is making home moves as smooth as possible, so it's really nice to hear your kind words.
Leon and Jacob did a fantastic job of my move to a second floor flat. A swift, courteous service, nothing too much trouble. Highly recommend.
Response from the owner:Thank you for the 5 star review and for the kind words, Lindsay. We're really glad to hear that Leon and Jacob made your move swift and stress-free. If you ever need any assistance again with a future house move in Sheffield, we'd be happy to help.
2 true gentleman moved us today managed to get it done in 1 trip real grafters that knew what they were doing excellent service start to finish would recommend thank you so much dave and Sharon hattersley
Response from the owner:Thank you for your wonderful review, David! We're thrilled to hear that our team provided excellent service and made your move efficient. Your recommendation means a lot to us. We appreciate your support!
Went with Hero for a recent home move, a fantastic team and service - arrived on time, worked so efficiently whilst also making sure nothing was scuffed or damaged. And all done within the 3 hour booking window! Would definitely book again and recommend - thank you for all your hard work and help.
Response from the owner:Hi Katie, Thank you for the very kind 5 star review. We're really pleased to hear that all went well with your home removal.
Fantastic service, efficient, blown away with how amazing and efficient both James and Leon was! Thankyou so much for your help!
Response from the owner:Thank you for the 5 star review, Georgia. We're glad to hear that James and Leon made your house move as smooth as possible. It's exactly what we aim for with our Man and Van Sheffield service, so it's nice to hear your kind words.
The most amazing removal team! I literally can't believe how quick they moved us into our new home. They was brilliant. I highly recommend this company and team.
Response from the owner:Hi Hannah, Thank you for the very kind 5 star review. We're glad to hear our team made your move quick and as stress-free as possible, it's exactly what we aim for as a home moving company. If you ever need a home removal, we're always here to help!
Moved my sister, fast! And so helpful! Great guys! Thank you.
Response from the owner:Hi Claire, Thank you for the kind review! We're pleased to hear our home removals service helped make the move as hassle-free as possible for your sister. Our teams always aim to be as helpful as possible, so they'll be glad to hear your kind words.
Excellent service. James and Leon were exceptional throughout and couldn’t do enough to help. Would highly recommend this company.
Response from the owner:Hi Carol, Thank you for the 5 star review, we're glad to hear James and Leon made your home removal as smooth as possible. If you ever need a hand with another house move, we'd be happy to help!
Great set of lads. Very helpfull and did a great job. Would definitely recommend.
Response from the owner:Hi Sam, Thank you for the very kind review. We're really glad to hear you had a good experience with our home removal service and that the team was very helpful. If you ever need a hand with a house move again, we'd be more than happy to help.
Outstanding service. They arrived on time and took great care of my personal possessions. Even gave me a ride to the storage facility in Sheffield. Would highly recommend. Thanks again fellas.
Response from the owner:Hi Ed, Thank you for your kind 5 star review on your house move, we're glad to hear everything went well and that your belongings were looked after safely by our team. Providing a reliable and careful moving service in Sheffield is exactly what we aim for, so it's great to hear your kind words.
I'd give 10 stars if I could. James, James and Leon helped us move the contents of our 3 bedroom house and honestly couldn't have done any any better! They were fast and efficient, and also very polite and friendly. Not one thing got damaged, I would recommend this company to anyone!
Response from the owner:Hi Hannah, thank you for the awesome house removal review and bearing us in mind when making recommendations to others, we really appreciate the support! I'll be sure to pass this on to the Guys who are always happy to receive positive feedback.
Top notch services provided by Hero. I had to move a few items and the guys were fantastic. James and the other guy (sorry forgot his name) provided a great service. They were very respectful, kind and provided everything in a timely manner. I will definitely be coming back if I or anyone I know need anything moved.
Response from the owner:Thank you for the kind house move review, Faraz. We're really happy to hear that the team made your home removal as smooth as it could be.
Hi, just a huge shoutout to the 2 James’ that came to move us to our new property, last Friday 5th July. They worked so hard to fit everything onto the van, even though they’d been sent with a smaller one than was actually needed. They were a couple of miracle workers!
Thanks again, both of you!
Clare & Mick
Response from the owner:Hi Clare, Thank you for taking the time to leave us a 5 star review. We're glad to hear all went well with your home removal and that the team were brilliant. As a home moving company, we always strive to leave a positive impression, so it's nice to hear your kind words and the team will really appreciate it.
Hi Tom and Matt,
I just want to say a massive thank you for your exceptional service friday and the days leading up to moving day. You’ve been very accommodating to my situation.
James and Piers are to lovely men too, on time, no messing, job done, excellent customer service skills and compassion for my situation.
I can’t recommend you all highly enough.
Thank you
Lisa 😊
Response from the owner:Hi Lisa, Thank you for the very kind message. It's nice to hear that James and Piers made your house move as hassle-free as possible. We always aim to provide a home removal service that's not just efficient, but thoughtful too, so it's nice to hear your kind words.
Moved from a 2 story house into a flat with a dropoff in the middle of the move. Had 2 lads called Tim and Jay and they were both top tier. Great experience in moving the heavier items and everything was placed in the correct rooms. Great service from them both. Highly recommend Hero to anyone! Sorry it was a top floor flat! :D
Response from the owner:Thank you for the 5 star review and for the recommendation, Matt. We're glad to hear that Tim and Jay made your home removal as straightforward as possible. It's exactly what we aim for as a home moving company, so it's nice to hear your kind words.
On time prompt good at there job
Response from the owner:Thank you for the kind review Gavin, we're pleased to hear you had a good experience with our home removal service. If you ever need a hand with another house move, we'd be more than happy to help.
Response from the owner:Hi Carol, Thank you so much for the 5 star review, we really appreciate it and we're glad you were satisfied with our Man and Van Sheffield service.
Not the best movers I've used. Claimed they hadn't been paid the day before, when they'd been paid a month in advance. Which added to my worries. They damaged items and didn't have the lists I'd sent to them meaning they had to keep asking what was going, despite stuff being labelled. The movers complained they'd been over worked recently and apologised to my partner for being moody with me.

I was quoted £450 for a 5 hour move but I was worried it would take longer, so offered to pay up front for extra hours just in case, no refund needed if it takes less time. It took 6 hours and the guys were efficient, if sulky.

I wrote to Matt the next day to let him know I was disappointed in the attitude and experience and I was dismissed. An apology would have sufficed.

All in all I'd much rather pay more money for cortueous and careful movers in the future.
Excellent service!! Very helpful and efficient. Shall definitely be using them again and can highly recommend. A three bed house contents loaded into the van and put into storage in less than 3 hours. A big thank you to Warren and Mark for all their help.
Response from the owner:Hi Naz, Thank you for the 5 star review, we're glad our home moving company made your move as quick and stress-free as possible. It's also nice to hear our team were very helpful as we always try to bring that personal touch to every house move, so it really means a lot. If you ever need a home removal, we'd be more than happy to help you again!
Very helpful ,efficient and turned up on time. Shall definitely be using this firm again soon and also recommending them to someone else
Response from the owner:Thank you for the 5 star review, David. We're glad to hear everything went well with your home removal and we appreciate the recommendation!
Amazing.

James and James came to me off a difficult job, but they were still amazing. 3 bed house contents loaded into the van and put in storage in less than 3 hours.

I was stunned.
Thanks lads, see you for the return fixture soon.
Response from the owner:Hi Bryan, thanks for the 5-star removals review. We're glad to hear the team did a great job with your home removal and we will happily pass your kind words onto them.
I recently had the pleasure of John's service's for a third time. As always, the guys he sent were fantastic and worked their socks off....big thank you to Craig, Mark & Richard your attention to detail and total professionalism were very much appreciated indeed. As usual John was also fantastic sorting things for me at short notice and when my health deteriorated fast he didn't hesitate to reorganise things and provide me with a second van at really short notice. If you are moving soon, whether it be down the road or to the other side of the country, I would 100% assure you that you will not find any better service given at the most competitive rates and completed in the most professional and friendly manner. Thank you John and your team, the name "Hero" is very apt as you are all real hero's!
Response from the owner:Hi there, Thank you for leaving us such a kind 5 star review and for using us once again. We're happy to hear that we could be of assistance with your house move. As a man and van company, we aim to provide a professional service that's friendly, helpful and caring throughout as we know how difficult moving can be, so to hear your kind words means a lot. We're also sorry to hear about what happened during the move, but we're glad we could be of reassurance and help. Thank you once again.
Response from the owner:Hi Carl, Thank you for the kind review, we're glad to hear everything went well with your home removal.
John was really helpful with my move from Sheffield to Manchester. He took a lot of the stress out of moving and even let me ride in the van with him. Great service and really professional, would definitely recommend.
Response from the owner:Thank you for the 5 star review, Daisy. We're happy to hear that we could help you with your house move in Sheffield and that we made it as stress-free as possible.
Excellent service! Guys were in, out and over to my new place in just over an hour. Took all the stairs like champs and all with a smile! Would absolutely recommend and would use again in the future.
Response from the owner:Thank you for the 5 star review, Emma. We're glad to hear that you had a good experience with our home removal service. We always aim to be as quick and efficient as possible with every house move, so it's nice to hear your kind words.
Brilliant service
On time and super quick to unload a whole warehouse and move in to our house.
Used a number of times and always brilliant
Response from the owner:Thank you for the 5 star review, Duncan. We really appreciate you using us again and we're glad everything went well with your home removal. As a home moving company , we always make it our top priority to make the process as efficient as it can be, so it's nice to hear your kind words.
Fantastic guys, fantastic service and fantastic price. Thank you
Response from the owner:Thank you for the kind review, Amy. We're glad to hear you had a good experience with our home removal service. Should you ever need another house move in the future, we'd be more than happy to help!
We used this company for moving our Daughters furniture and belongings from Riccall, York to the big yellow box in Sheffield, they were punctual, pleasant, friendly, extremely organised and soon had the stuff out the house and on the van, pretty quickly they were on their way, if we ever need a van in the future would definitely have them. Thank you
Response from the owner:Hi Linda, Thank you for the 5 star review, we're glad to hear all went well with your daughter's move. We always do our upmost to be as friendly and efficient as possible, so the team will be glad to hear your kind words. If you ever need help with another furniture removal, our man and van Sheffield service would be more than happy to help again.
Excellent, reliable, and courteous service. Third time moving with Hero and would not hesitate to hire them again. Many thanks.
Response from the owner:Hi there, Thank you for the 5 star review and for choosing us again, we really appreciate it. We're pleased to hear everything went well with your home removal!
I had the best moving experience with Hero Services! Mark and Craig were an incredible duo who made my house move a breeze. They were punctual, professional, and handled all my belongings with utmost care. From start to finish, they exhibited a level of expertise and dedication that truly impressed me. Thanks to their exceptional service, I'm now settled into my new home stress-free. I highly recommend Hero Services and their fantastic team for anyone looking to move. Thank you, Mark and Craig, for being my moving champions!
Response from the owner:Hi there, Thank you for the 5 star review and for the very kind words. We're really glad to hear that you were satisfied with our man and van Sheffield service and that you had a stress-free experience. With every house move, we always pride ourselves in providing a professional, reliable and efficient service from start to finish that has that personal touch, to hear that we did this means a lot. Thank you once again.
Excellent service. I moved from Sheffield to Leamington and the entire experience was great. Driver arrived on time and I tagged along with him as well. The driver helped with the loading and unloading.

The van was size was fantastic with more than enough space for all my stuff. All in all I would say this was a 10 out of 10 experience.
Response from the owner:Thank you for the very kind review, Panashe. It's nice to hear all went well with your home removal and that our team was very helpful. We always aim to add that personal touch to our service, so your kind words mean a lot. If you should ever need a house move again, we'd be more than happy to help!
Absolutely fabulous service. Craig and Mark were fantastic. Super polite and respectful. We was dreading the removal day and they made it a joy. High spirits super efficient and all transported to our new home. This company is great. John (The owner) quoted me a price for the full day. No hidden cost. Highly recommended. Thanks guys for a great day and your professional service. Top job. 👍
Response from the owner:Hi Juan, Thank you for leaving us a 5 star review, we really appreciate it. We're really glad to hear that we could be of help with your home removal. With every move, we always try to be as efficient, polite and helpful as possible to make moving day that bit less stressful since we understand how difficult it can be, so to hear your kind words means a lot to us. Thank you once again!
Thank you Mark and Craig for a fantastic service from start to finish. I would not hesitate to recommend you to family and friends.Great value and great quality hard work.
Response from the owner:Hi Karen, Thank you for the kind 5 star review and for the recommendation, we really appreciate it. It's great to hear you had a good experience with our man and van service, as we always aim to make sure every house move goes as smooth and straightforward as possible.
Excellent service. Under horrible conditions due to heavy snow they worked around breaks in the weather to get the job done over 2 days. Superb communication with me at all times to get a house move completed by the deadline. Even clearing snow on the road in advance! The guys themselves were top notch. Careful with the furniture and always upbeat despite having to work an extra day. Would definitely recommend and use again.
Response from the owner:Hi there, Thank you for the 5 star review. We're glad to hear that you had a good experience with our home removals service. With our man and van service, we always strive to get the job done no matter the weather, so it's great to hear that the team were brilliant throughout and met the deadline.
Fantastic service recieved from Hero services when we moved house in December. Couldn't fault the service provided by James and Chris. They ensured that everything was positioned where we wanted it before leaving and were very helpful when we asked if they could collect a wardrobe for us from a family members address in addition to the belongings they brought for us from our old house. Would highly recommend this company to anyone needing a removals firm in the Sheffield area.
Response from the owner:Hi Edwina, Thank you for leaving us such a kind review. We're very happy to hear that we could be of help with your house move. With every job, we always strive to be as helpful as we can be to make the process of moving that bit less stressful, so to hear your kind words means a lot. Thank you once again.
Reliable and lovely lads, nothing was too much trouble for them, will definitely use this company again. Value for money
Thanks Chris and Kieran x
Response from the owner:Thank you for the kind review, Sarah. We're delighted to hear that the team were very efficient and helpful with your home removal. It's always great to hear that our man and van service delivers the kind of experience we always aim for.
Really great service! Professional, helpful and quick.
Response from the owner:Thank you for the kind review, Chris. We're glad to hear everything went well with your house move. If you ever need a hand with another home removal, we'd be more than happy to help.
HERO SAVES THE DAY!
Absolutely brilliant service, John and Jack were so helpful, professional and efficient! Thank you so much.
Response from the owner:Thank you for the 5 star review, Lynne. It's great to hear that you had a good experience with our home removal service. As a home moving company, we do our best to provide a helpful and professional service that gets the job done right, so your kind words are much appreciated.
Our second time using this company and just as perfect as the first. Used them for a 2 bed flat move from Birmingham to Sheffield, with top floor flats at both ends. James and Mark were lovely, did an amazing job, and were very timely. Price has increased since we used them in 2021 (understandably!) but still the cheapest price we found during our research. Recommend to anyone moving in Sheffield and across the UK. Thank you guys.
Response from the owner:Hi Sophie, Thank you for the 5 star review and for using us again, we really appreciate it. We're glad to hear we could be of help with your flat move. We always strive to provide an efficient and polite moving service, so it's nice to hear your kind words. Thank you once again.
I could not recommend Hero Services Ltd enough! They’ve been an absolute godsend and resulted in a stress free move. The boys were punctual, efficient and extremely friendly which made the whole experience a breeze! Nothing was too much trouble! We will certainly be using Hero again for our move in next year ☺️ Thank you!
Response from the owner:Hi Emma, Thank you for the 5 star review. We're pleased to hear that our team were very helpful with your house move and made it stress-free. With our Man and Van service, we always aim to make the process of moving go as smooth as possible, so it's great to hear your kind words.
Great Guys. I've been let down by removal company and they turned up within an hour and moved my house on the same morning. Very proffessional and trustworthy. Highly recommended!
Response from the owner:Hi there, Thank you for the 5 star review and for the kind words, we really appreciate it. We're glad to hear you had a good experience with our Man and Van service. If you ever need a hand with another home removal, we'd be more than happy to help.
I highly recommend Hero Services Ltd!! The guys who helped me were fantastic, absolutely brilliant; so friendly, and they worked really hard. Nothing was too much trouble, and they gave me useful advice about storage. They are a credit to the company. I will definitely use Hero Services again.
Response from the owner:Hi Sandra, Thank you for the 5 star review and for the recommendation, it really means a lot. We're delighted to hear everything went well with your house move and that the team were really helpful. With our home removal service, we make it one of our top priorities to be supportive throughout the whole process, so it's nice to hear your kind words.
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